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Types of Amazon Suspensions We've Resolved

Proven Solutions for Amazon Suspensions

Our Services

We specialize in resolving the most common causes of Amazon seller account deactivations

Inauthentic Claim Resolution

We provide proof of authenticity to quickly resolve inauthentic claims and reinstate your account.

Used Sold as New

We help you gather evidence to counter false claims of selling used items as new.

Tracking Number Issues

Ensure proper tracking of shipments to fix issues that may lead to account deactivation.

Counterfeit Without a Test Buy

Combat counterfeit claims by providing necessary documentation and evidence to Amazon.

RESTRICTED PRODUCTS

We assist in removing restricted products and ensuring compliance to prevent deactivation.

Why Sellers Trust Us to Resolve Non-Legal Claims?

Sellers trust us because of our 5-star Google rating and our proven ability to resolve non-legal Amazon claims quickly and efficiently.

Amazon Seller Account Appeal Process

Step-by-Step Guidance to Get Your Account Reinstated and Back in Business

1 THOROUGH ACCOUNT REVIEW
We dive deep into your seller account, reviewing reports and identifying the real cause of your suspension. A dedicated consultant will discuss findings with you in a follow-up call to clarify the issues.

2 CUSTOM APPEAL CREATION

We draft a tailored Plan of Action specific to your case, addressing Amazon’s concerns. We handle follow-ups and submit additional appeals if needed, all for a flat rate.

3 ACCOUNT REINSTATEMENT & PREVENTION
After reinstating your account, we provide tips to keep it in good standing, helping you avoid future suspensions and keeping your business running smoothly.

Steps to Reinstating Your Amazon Account

Your Guide to Navigating the Reinstatement Process with Confidence

1. Stay Calm and Don’t Rush

Avoid reacting impulsively to your suspension. Submitting inaccurate information can worsen the situation. Remember, Amazon usually requires an appeal within 72 hours, so take your time.

2. Clarify the Problem

Examine the suspension notification carefully. Understand the specific policy violation to help formulate your appeal.

3. Respond Immediately

Don’t delay your response. Promptly contact us for a thorough diagnosis and advice on the next steps.

4. Avoid Multiple Appeals Too Quickly

Resist the temptation to submit multiple appeals in quick succession. Minor revisions won’t help and may lead to account issues.

5. Create Your Plan

Document your plan without sending anything to Amazon yet. Outline why your account was suspended and the steps you’re taking to resolve it.

6. Get Help

Seeking assistance from experienced professionals can simplify the process. They can validate your findings, create a strong appeal, and manage the reinstatement from start to finish.

Let’s Get Started Today

Our experienced team is ready to assist you with your Amazon account reinstatement. Reach out now and take the first step toward restoring your business!

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Inauthentic Claim Resolution

We assist by collecting and presenting proof of authenticity for your products, such as invoices and supplier information. Our goal is to quickly address these claims, reinstating your account and safeguarding your business from future issues.

Steps:

  1. Consultation: We review the inauthentic claim details with you to understand the specific issue.
  2. Document Collection: We help you gather invoices, supplier details, and product certificates to prove authenticity.
  3. Submission & Follow-up: We prepare and submit all documentation to Amazon and follow up until the claim is resolved.

Used Sold as New

False claims that an item sold as “new” is actually “used” can impact customer trust and account health. We work with you to gather proof of product condition and quality, ensuring that your listings accurately represent the products. With our guidance, you can provide Amazon with the evidence needed to dismiss these claims.

Steps:

  1. Issue Analysis: We discuss the specifics of the claim to understand Amazon’s concerns.
  2. Evidence Collection: We assist in compiling product photos, quality checks, and packaging details to verify the product’s condition.
  3. Claim Submission: We help prepare a response to Amazon, providing the necessary evidence to counter the claim.

Tracking Number Issues

We help you ensure that all shipments are correctly tracked, with accurate tracking numbers updated on Amazon. Our support also includes guidance on responding to shipping inquiries and avoiding unnecessary claims.

Steps:

  1. Review Tracking Records: We verify your tracking numbers and ensure they are correctly logged.
  2. Resolve Discrepancies: We identify and resolve any issues with missing or incorrect tracking information.
  3. Ongoing Monitoring: We provide guidance on keeping accurate tracking records to avoid future issues.

Counterfeit Without a Test Buy

Counterfeit claims, even without a test purchase, can be complex to resolve. We provide strategic support to help you submit key documentation like product certificates and sourcing details. Our approach ensures that you can effectively address these claims and prevent potential account suspension.

Steps:

  1. Identify Claim Details: We analyze the counterfeit claim, determining what documentation Amazon requires.
  2. Prepare Documentation: We gather product certificates, supplier agreements, and authenticity documentation to prove product origin.
  3. Submit & Monitor: We assist in submitting the documentation and monitor Amazon’s response to ensure the claim is resolved.

Related Accounts

Amazon’s policies on related accounts can lead to suspension if accounts are linked without proper documentation. We help you demonstrate distinct identities, using separate operations and verifiable documentation, so that each account is recognized as an independent entity and avoids unnecessary linkage issues.

Steps:

  1. Account Review: We review your account structure and identify any connections between accounts.
  2. Document Preparation: We help prepare supporting documentation showing separate identities, such as unique business registration and contact information.
  3. Submission: We submit the documentation to Amazon to confirm that your accounts are distinct entities.

Restricted Products

Listing restricted products without proper authorization can lead to account limitations. We guide you in identifying restricted items in your catalog and assist in removing or updating these listings to meet Amazon’s compliance standards. This proactive approach helps prevent account deactivation due to policy violations.

Steps:

  1. Catalog Review: We analyze your product listings to identify any restricted items.
  2. Compliance Check: We verify which products require authorization or modification to meet Amazon’s guidelines.
  3. Product Update: We assist in removing or updating restricted items to ensure your account remains compliant.